Customer information
Rental terms
These Rental Terms apply to every Travel Pack rented from Baggageless Travel.
By placing an order, you confirm that you have read and agreed to these Rental Terms, together with our Delivery & Returns Policy, Privacy Policy and Website Terms.
Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement to place an order.
You must provide accurate contact, payment, sizing, accommodation and travel information.
Travel pack orders
Each Travel Pack includes the number of outfits and footwear items shown on its product page.
Your order is subject to:
Item and size availability
Delivery availability at your destination
Successful payment authorization
Confirmation from Baggageless Travel
Submitting payment does not guarantee that every selected item is available. If an item becomes unavailable, we will contact you regarding a suitable replacement or other available solution.
Sizing & fit
We use the sizing information you provide to prepare your order. Because sizing can vary between brands and garments, we cannot guarantee that every item will fit exactly as expected.
Please provide complete and accurate measurements. If an item does not fit, contact us promptly so we can explain any available replacement options.
Pricing & payment
The price displayed at checkout is the rental price for the selected Travel Pack and rental period.
Delivery charges, taxes, deposits or other applicable fees will be shown before your order is completed.
You authorize us and our payment provider to charge your chosen payment method for:
Your Travel Pack
Applicable taxes and delivery fees
Approved order changes
Late, missing or damaged items where permitted by these terms
Rental period
Your rental period begins at the moment of delivery and ends at that same time, on the last day.
The items remain the property of Baggageless Travel throughout the rental period.
Keeping items beyond the agreed return time does not transfer ownership to you.
Late returns will be charged $25 per day. If you plan on returning your Travel Pack late, please let us know as soon as possible.
Delivery
You must provide accurate delivery and accommodation information and ensure that we or our delivery partner can access the location.
Approximately one hour before arriving at your accommodation, you must contact us to confirm your arrival unless different instructions have been provided.
Additional charges may apply where delivery fails because:
The address or information supplied was incorrect
You could not be contacted
The accommodation refused access or delivery
You were not present for an agreed handoff
You changed the location or time after dispatch
Care & wear
You agree to take reasonable care of all rented items throughout the rental period and to follow any care instructions we provide. Unless we have given you written permission, you must not:
Alter, cut, dye or permanently modify an item
Remove labels
Wash or dry-clean an item
Lend, sell or transfer an item to another person
Use an item for any unlawful or unusually hazardous activity
Attempt to clean or repair an item without contacting us first
Normal wear and tear means minor deterioration that can reasonably occur through careful, intended use and will not result in a charge.
You may be charged if an item is:
Lost or not returned
Permanently stained
Torn, burned or otherwise materially damaged
Altered without permission
Returned in a condition requiring specialist treatment
Damaged through misuse or a failure to follow the care instructions
Any charge will take into account the nature and extent of the damage, the age and condition of the item, and fair wear and tear.
Returns
All items must be returned using the method and packaging described in our Delivery & Returns Policy.
Your order is not considered returned until it has been handed to us or an authorized delivery partner using the agreed method.
You are responsible for keeping the items reasonably secure until the return handoff is complete.
Cancellations
You may request a cancellation by contacting us.
Your eligibility for a refund will depend on when you cancel and whether your order has already been prepared or dispatched.
Cancellation policy:
More than 3 days before delivery, 50% charge.
Less than 3 days before delivery, 100% cancellation charge.
Approved refunds will be returned to the original payment method.
Our right to cancel an order
We may refuse or cancel an order where:
Payment cannot be authorized
The requested location is outside our service area
Required information is missing or appears inaccurate
Items are unavailable
We reasonably suspect fraud, misuse or unsafe activity
We cannot reasonably fulfill the order
If we cancel an order for reasons unrelated to your conduct, we will refund the amount paid for the canceled portion.
Liability
Baggageless Travel is not responsible for indirect or unforeseeable losses arising from a rental.
Nothing in these Rental Terms excludes or limits any responsibility or consumer right that cannot legally be excluded.
Still have a question?
Still have a delivery or return question?
Send us your destination, travel dates and question. Our team will help you understand what to expect before you order.