Customer information
Delivery and returns, without the guesswork.
Here's what to expect before your Travel Pack arrives, and how to return everything when your trip comes to an end.
Where We Deliver
Traveling to New York, New Jersey or Connecticut?
Baggageless Travel currently provides delivery to eligible accommodations and addresses across New York, New Jersey and Connecticut.
Delivery availability depends on your exact destination, accommodation and requested dates. Your order is not confirmed until we have verified that we can deliver to your location.
Before You Order
What we need from you
To coordinate your delivery, please provide:
Your accommodation name and complete address
Your check-in date and estimated arrival time
A working mobile number and email address
Any building, reception or access instructions
The name used for your accommodation reservation
Please check that all details are correct before submitting your order. Incorrect or incomplete information may delay your delivery.
WHEN YOU ARRIVE
Let us know when you’re close.
Approximately one hour before arriving at your accommodation, contact us to confirm that you are on your way.
We’ll coordinate your delivery and provide any final handoff instructions. Depending on the location, your Travel Pack may be handed to you directly or left with an authorized accommodation representative.
Accommodation Access
Please check your accommodation’s delivery policy.
Some hotels, rentals and residential buildings have their own rules for receiving packages or allowing couriers to enter.
You are responsible for confirming that your accommodation can accept the delivery and for providing any necessary access instructions. Baggageless Travel is not responsible for delays caused by unavailable access, incorrect reservation details or accommodation restrictions.
Travel Delays
Plans changed? Tell us as soon as possible.
Flights get delayed and itineraries change. If your arrival time or accommodation changes, contact us as soon as you can.
We’ll do our best to adjust your delivery, but changes are subject to availability and may result in an additional delivery or rescheduling fee.
AT THE END OF YOUR TRIP
Pack it up. We’ll take it from there.
Place all rented clothing, footwear and accessories in the return packaging provided with your order.
Your complete Travel Pack must be ready for return on the final day of your rental. Simply leave your items at your accommodation and we'll do the rest.
There’s no need to wash or dry-clean your items before returning them unless we specifically ask you to do so.
Late, Missing or Damaged Items
What happens if something goes wrong?
We understand that normal wear can happen while you travel. However, additional charges may apply to items that are returned late, missing, permanently stained, altered or damaged beyond reasonable wear.
Please contact us immediately if an item is lost or damaged. Reporting the issue early gives us the best opportunity to help.
Still have a question?
Still have a delivery or return question?
Send us your destination, travel dates and question. Our team will help you understand what to expect before you order.